Prachelle through the web agency MX/COM (individual company Max Jacob) SIRET 80031220900029 is registered in the Trade and Companies Register of the Charente-Maritime Chamber of Commerce (17), FRANCE. It postal address is 24 rue du Bastion Saint Nicolas in La Rochelle (France) and his e-mail address is [email protected]
Any order for a product appearing in the online shop of the prachelle.com website (below THE SELLER SITE) requires prior consultation and acceptance of these general terms and conditions of sale. The click of validation of the order implies a full acceptance of the present conditions. This click has the value of a “digital signature”.
The purpose of these general conditions is to define the rights and obligations of the parties in connection with the online sale of goods offered by THE SELLER to the consumer.
Contractual information will be confirmed by e-mail to the address indicated by the consumer on the order form. Any order will only be validated after acceptance of payment. The SELLER reserves the right to cancel or refuse an order in the event of a dispute with the consumer over a previous order. If, despite the SELLER’s vigilance, the ordered products are unavailable, the SELLER will inform the consumer by email as soon as possible, in order to open the possibility of a cancellation of the order and an unconditional refund of the sums already paid.
Proof of the transaction
The computerized records, kept in the SELLER’s computer systems under reasonable security conditions, are considered as proof of communications, orders and payments made between the parties.
The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.
Every effort has been made to ensure the accuracy of the information presented on THE SELLER’S SITE. However, the SELLER or its suppliers shall not be liable for any consequences, incidents, special damages resulting from electronic transmissions or the accuracy of the information transmitted even if the SELLER was aware of the possibility of such damages. Product and manufacturer names and brands are used for identification purposes only. The photos, descriptions and prices of the products are not contractual.
Period of validity of the offer and its price
Our prices are valid for the day. Conversion rates may apply between different online stores corresponding to different languages/countries. The SELLER reserves the right to change the price of its products at any time without notice. Any order placed before a price change could not be modified at the new price.
Method of delivery
The products are delivered to the address indicated by the consumer on the order form and only in the geographical areas we serve. All products are shipped directly from our foreign-based suppliers. The customer must report to the carrier (or the postman) the slightest trace of impact (holes, bends, crushing marks, etc…) on the package, and if necessary to refuse the package. An identical new product will then be sent back to you free of charge. The exchange of any product declared, later on, damaged during transport, without any reservation having been made upon receipt of the package, cannot be taken care of. As with any shipment, it is possible to experience a delay or that the product may get lost. In such a case, we contact the carrier to start an investigation. Every effort is made, as long as necessary, to find this package. If necessary, the merchant will be reimbursed by the carrier and will deliver a new identical package at his expense. We decline any responsibility for any extension of delivery times due to the carrier, particularly in the event of loss of products, bad weather or strikes.
Delivery problem due to the carrier
Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products…) must be reported to the SELLER within 7 calendar days of receipt of the package.
Returns & Refunds Policy
- Instead of 14 calendar days for the right of withdrawal, the SELLER extends this period to 30 calendar days.
- The right of withdrawal applies only to natural persons.
- You have 30 calendar days from the date of receipt of the consumer’s order to make a return.
- Excluding defective product or delivery error, the consumer is responsible for the cost of returning the goods and must produce a tracking number. The SELLER does not apply any restocking or management fees. There are no extra costs to be expected from the SELLER.
- The return is at the risk of the consumer.
- The SELLER does not offer any exchanges – only refunds.
- Items should not be worn or washed. No stains or signs of wear and tear. All labels must still be attached to return the goods.
- Items cannot be returned if the care label has been cut or removed.
- All components are thoroughly inspected before any action is taken.
- Orders placed with a discount on loyalty points will not be able to return the loyalty points used.
- Orders placed separately cannot be returned in a single order.
- The consumer must return the product to the SELLER at the following address:
Prachelle at MX/COM
Contact: Maxime Jacob
24 rue du Bastion Saint Nicolas
17440 Aytré – FRANCE
- The SELLER will process the return as soon as possible upon receipt of the items. If the SELLER processes the majority of returns within two (2) business days, the SELLER has a return processing time of up to fifteen (15) calendar days.
- If the processing of the return results in a refund to the consumer, this will be done by crediting the amount to be refunded to the customer’s bank account.
- In the absence of compliance by the consumer with these conditions, the SELLER may not refund the products concerned.
The provisions of the present contract cannot deprive the consumer of the legal guarantee which obliges the professional seller to guarantee him against all the consequences of hidden defects of the thing sold. The consumer is expressly informed that the SELLER is not the manufacturer of the products presented in the SELLER SITE and that the SELLER is released from any liability for defective products. Consequently, in the event of damage caused to a person or property by default of the product, only the manufacturer of the product may be held liable by the consumer, on the basis of the information on the packaging of the said product. The warranty period is one year (1 year). All products modified or repaired by the customer or by any entity other than the service providers chosen by the SELLER are excluded from this warranty.
Rights of use
The use of the brands on the site is strictly prohibited. Under no circumstances is the consumer authorized to download or modify all or part of the site and in particular its content (listed products, descriptions, images, videos…). The same applies to any other intellectual property right.
Neither party will have failed to fulfil its contractual obligations, insofar as their execution will be delayed, hindered or prevented by a fortuitous event of force majeure. Force majeure shall be considered to be any irresistible fact or circumstance, external to the parties, unforeseeable, unavoidable, unavoidable, beyond the control of the parties and which cannot be prevented by the latter, despite all reasonable efforts, and the party affected by such circumstances shall notify the other within ten working days following the date on which it becomes aware of it. The two parties will then get together, within three months, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the contract will be continued. If the case of force majeure lasts longer than one month, these general conditions may be terminated by the injured party. Expressly, are considered as cases of force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport, earthquakes, fires, storms, floods, lightning, the shutdown of telecommunication networks or difficulties specific to telecommunication networks external to customers.
If one or more provisions of these general terms and conditions are held not to be validated or declared as such pursuant to a law, regulation or following a final decision of a competent court, the other provisions shall retain their full force and scope.
The fact that one of the parties does not invoke a breach by the other party of any of the obligations referred to in these general terms and conditions of sale cannot be interpreted in the future as a claim to the obligation in question.
These general conditions are subject to French law. In the event of a dispute or complaint, the consumer will first contact the SELLER to obtain an amicable solution.
Protection of personal data
All the data that the consumer entrusts to the SELLER is in order to be able to process your orders. Under Law No. 78-17 of 6 January 1978 on data processing, files and freedoms, the consumer has the SELLER’s right to rectify, consult, modify and delete the data you have provided us with. This right can also be exercised online.
Disputes and litigation
Any order placed through the SELLER’S SITE implies the customer’s acceptance, without any restriction, of the SELLER’s general terms and conditions of sale. In the event of a sale to a legal entity, any dispute relating to the sale (price, General Terms and Conditions, products, etc.) shall be governed by French law before the Commercial Court of the SELLER’s registered office.